Terms and Conditions
Man and a Van Holland Park Service Terms and Conditions
These Terms and Conditions set out the basis on which Man and a Van Holland Park provides removal and related services within the United Kingdom. By placing a booking, you agree that these Terms and Conditions form a binding agreement between you and the service provider for all man and van and removal services carried out in Holland Park and surrounding areas.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below.
Customer means the individual or business placing a booking for services.
We, Us, Our means the provider of the man and van and removal services trading as Man and a Van Holland Park.
Services means any removal, collection, delivery, loading, unloading, packing assistance, or transport service we agree to provide.
Goods means any items, belongings, or property that you ask us to move, handle, or transport.
Premises means the collection, loading, unloading, or delivery address or addresses specified in your booking.
2. Scope of Services
We provide man and van and related removal services, including collection, transportation, and delivery of household and business goods. Services are generally available for local moves in and around Holland Park and for journeys to and from other locations within the UK, as agreed at the time of booking.
The specific details of your service, including the size of vehicle, number of personnel, dates, times, collection and delivery locations, and any additional services, will be confirmed in your booking confirmation.
3. Booking Process
3.1 You may request a quotation for our services by providing accurate and complete information about the items to be moved, property access, parking arrangements, distance, dates, and any special requirements.
3.2 Quotations are based on the information you supply. If the information is incomplete, inaccurate, or changes materially, we reserve the right to amend the price or, where necessary, decline or suspend the service.
3.3 A booking is only confirmed when we have accepted your request and issued a confirmation setting out the agreed services, date and time window, and applicable charges. Any verbal indication of availability or price is indicative only until confirmed.
3.4 It is your responsibility to check all details in the booking confirmation and notify us promptly of any errors or required changes. Changes may affect pricing and availability.
3.5 For certain services, we may require a deposit or prepayment to secure the booking. Where this applies, it will be clearly stated before you confirm your booking.
4. Access, Parking, and Your Responsibilities
4.1 You must ensure that there is suitable access to the premises at both collection and delivery points, including appropriate parking for our vehicle and safe routes for carrying goods.
4.2 You are responsible for obtaining and paying for any necessary parking permissions, permits, or suspensions. Any parking penalties or extra costs incurred due to inadequate parking arrangements may be charged to you.
4.3 If access is restricted, significantly different from what was described at the time of booking, or unsafe for our team or vehicle, we may charge additional fees for extra time, equipment, or personnel, or we may refuse to carry out part or all of the service.
4.4 You must be present, or represented by an adult authorised by you, at the premises at the agreed times to provide access, instructions, and confirmation of completion. If no one is present, waiting time charges may apply and, after a reasonable period, we may leave and treat the booking as a late cancellation.
5. Packing and Preparation of Goods
5.1 Unless agreed in writing, you are responsible for adequately packing and protecting your goods before we arrive, including using suitable boxes, wrapping, and protective materials, and securing loose or delicate items.
5.2 We may assist with basic loading and unloading but, unless specifically agreed as part of a packing service, we do not accept responsibility for damage caused by poor or inadequate packing carried out by you or a third party.
5.3 Items of high value, fragile goods, antiques, artwork, and electrical equipment should be packed with particular care. You must notify us in advance of any especially valuable or delicate items. Additional terms or charges may apply to such items.
5.4 You must ensure that all appliances are disconnected, defrosted, drained, and prepared for transport, and that furniture is dismantled where necessary, unless we have explicitly agreed to carry out these tasks as an additional service.
6. Prohibited and Restricted Items
6.1 We do not carry the following items under any circumstances: hazardous materials, explosives, flammable liquids or gases, illegal substances, firearms, live animals, or any items whose carriage would breach law or regulation.
6.2 We strongly advise that you do not pack or transport jewellery, cash, important documents, or other valuables with your general household or business goods. If you choose to do so, it is at your own risk and subject to the liability limitations set out in these terms.
6.3 If we discover prohibited items amongst your goods, we may refuse to transport them and may suspend or terminate the service, with any associated costs or losses falling to you.
7. Charges and Payments
7.1 Our charges may be based on hourly rates, fixed prices, or a combination, as stated in your quotation and booking confirmation. Charges may take into account distance, time, vehicle size, number of personnel, and any additional services.
7.2 Unless agreed otherwise, payment is due either in advance or upon completion of the service on the day of the move. We may require full or partial prepayment to secure a booking, particularly for larger or long-distance jobs.
7.3 If payment is not made when due, we reserve the right to withhold goods, suspend services, and charge reasonable interest or late payment fees allowed under applicable law until payment is received in full.
7.4 Additional charges may apply for waiting time, extra labour, extra journeys, delays caused by access problems, or any other circumstances beyond our reasonable control that result in more time or resources being used than anticipated.
8. Cancellations and Changes
8.1 You may cancel or request changes to your booking by giving us reasonable notice. The amount of notice required, and any cancellation fees, will depend on the nature and timing of the booking.
8.2 If you cancel more than a reasonable period before the scheduled service date, we will normally cancel at no charge, except for any non-refundable costs already incurred by us, such as specific permits or special equipment bookings.
8.3 If you cancel within a short period before the scheduled start time, or if we attend the premises and are unable to carry out the work due to your act or omission, we may charge a cancellation fee up to an amount reflecting our lost time and costs, which may include all or part of the quoted fee.
8.4 If you wish to change the date, time, or scope of services, we will aim to accommodate your request but cannot guarantee availability. Changes may result in revised pricing. Where we cannot accommodate changes, our standard cancellation terms may apply.
8.5 We may cancel or postpone a booking where circumstances beyond our reasonable control make performance impossible or unsafe, such as severe weather, accidents, road closures, or vehicle breakdowns. In such cases, our liability will be limited to rescheduling the service or refunding any amounts you have paid for the affected service, at our discretion.
9. Liability and Limitations
9.1 We will exercise reasonable skill and care in providing the services. Our liability for loss or damage to goods, premises, or other property is subject to the limitations set out in this section.
9.2 We are not liable for loss or damage that arises from your failure to pack items properly, your failure to prepare goods or premises adequately, or from hidden defects or vulnerabilities inherent in the goods or property.
9.3 We are not liable for purely economic or consequential losses, loss of profit, loss of use, loss of data, or any loss that is not a direct and reasonably foreseeable result of our breach of contract or negligence.
9.4 Our total liability for any claim in respect of loss of or damage to your goods or property, whether arising in contract, tort, or otherwise, shall not exceed a reasonable sum reflecting the value of the affected items and the price paid or payable for the services, subject always to applicable law.
9.5 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded or limited under UK law.
9.6 You must notify us in writing of any visible loss or damage as soon as reasonably practicable, and in any event within a reasonable period after completion of the service, so that we can investigate. Failure to notify us within a reasonable time may affect our ability to assess and respond to your claim.
10. Delays and Events Beyond Our Control
10.1 We will use reasonable efforts to keep to agreed times, but any times given for arrival or completion are estimates only. We are not liable for delays caused by traffic, road conditions, accidents, weather, or other events outside our reasonable control.
10.2 If an event beyond our control prevents or significantly delays performance, we may suspend the services for the duration of the event or, where necessary, cancel the booking and offer a rescheduled date or a refund of any advance payment for services not carried out.
11. Waste, Disposal, and Environmental Regulations
11.1 We comply with relevant UK waste and environmental regulations. We are not a general waste carrier and do not remove or dispose of domestic or commercial waste unless this has been explicitly agreed as part of the service and carried out in accordance with applicable requirements.
11.2 You must not present general waste, hazardous materials, or items requiring special disposal as part of normal removals. Where removal of waste is agreed, it will be limited to specified items, and additional charges may apply.
11.3 If, during a move, we discover that items to be removed constitute waste that cannot lawfully or safely be carried or disposed of by us, we may refuse to remove those items. Any costs or penalties arising from your failure to disclose such items may be charged to you.
11.4 You are responsible for ensuring that any items handed to us for disposal are your property and that you have the right to dispose of them. Once such items are removed for disposal, they cannot be recovered.
12. Insurance
12.1 We maintain appropriate insurance cover for our activities in line with standard industry practice. This may include public liability and cover for goods in transit, subject to policy terms, conditions, and exclusions.
12.2 Our insurance does not replace your own contents or business insurance. We recommend that you maintain adequate insurance for your goods, particularly for high-value or irreplaceable items.
13. Complaints and Dispute Resolution
13.1 If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible so we can seek to resolve it promptly.
13.2 We will investigate complaints in good faith and may request additional information or evidence. Where appropriate, we may offer a remedy such as a partial refund, repair, or other reasonable resolution, without admitting liability, and strictly subject to the limitations set out in these Terms and Conditions.
14. Data Protection and Privacy
14.1 We collect and use personal information necessary to provide our services, manage bookings, take payment, and communicate with you. We handle such information in line with applicable UK data protection law.
14.2 We will not sell your personal data to third parties. We may share information with service partners or subcontractors where necessary to perform the services you have requested, or where required by law.
15. Subcontracting
15.1 We may, at our discretion, use suitably qualified subcontractors or partners to perform some or all of the services. This will not affect your rights under these Terms and Conditions.
15.2 Where subcontractors are engaged, we will remain your primary point of contact and will be responsible to you for the overall performance of the services, subject to the limitations and exclusions set out in this document.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by and construed in accordance with the laws of England and Wales.
16.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, that provision will be severed and the remaining provisions will continue in full force and effect.
17.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall be considered a waiver of that or any other right or remedy.
17.3 These Terms and Conditions, together with your booking confirmation and any agreed written variations, constitute the entire agreement between you and us in relation to the services and supersede any prior discussions or representations.
17.4 We may amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.
