Privacy Policy
Man and a Van Holland Park Privacy Policy
This Privacy Policy explains how Man and a Van Holland Park collects, uses and protects personal data of its customers and prospective customers in the Holland Park area and surrounding locations. It applies to all services provided by Man and a Van Holland Park, including enquiries, bookings, and the performance of moving and transportation services.
Man and a Van Holland Park is committed to complying with the UK General Data Protection Regulation and all applicable data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.
Data Controller
Man and a Van Holland Park is the data controller for the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed when you interact with us as a customer or prospective customer in the Holland Park area.
Personal Data We Collect
We only collect personal data that is necessary to provide and manage our services. The types of personal data we may collect include:
Identification and contact details, such as your name, address, collection and delivery addresses, and other contact details you choose to provide such as communication preferences.
Booking and service information, such as the date and time of your move, details about the property and access, inventory or item descriptions, and any instructions or notes relevant to the service.
Payment and transaction information, such as amounts charged, payment status, basic billing details and records of invoices and receipts. We do not store full payment card details if you pay by card; these are processed securely by our chosen payment processor.
Communications data, such as emails, messages and records of your interactions with us related to enquiries, quotations, bookings, feedback, complaints or support requests.
Technical and usage data, such as basic information generated when you visit our website or interact with our online content, including device and browser details and information about how you found our services, where applicable.
How We Collect Personal Data
We collect personal data in a number of ways, including:
Directly from you when you contact us to request a quote, make a booking, ask a question or provide feedback.
During the provision of services, for example when our team attends at your premises in the Holland Park area and confirms details related to access and items to be transported.
From third party service providers such as payment processors that confirm whether your payment was successful.
Automatically when you visit our website or engage with our online content, using typical website technologies that collect technical information to help us improve our services and security.
Lawful Bases for Processing
We process your personal data only where we have a valid lawful basis under data protection law. These are:
Contractual necessity. We process personal data to provide you with a quote, to take steps at your request prior to entering into a contract, and to perform our contract with you. This includes arranging your booking, carrying out the move, communicating with you about the service and managing your account and payments.
Legitimate interests. We may process personal data where it is necessary for our legitimate interests or those of a third party, and where those interests are not overridden by your rights. This includes managing our business operations, improving our services, handling enquiries and complaints, and retaining records to demonstrate compliance and to protect our legal rights.
Legal obligations. We process certain personal data to comply with our legal and regulatory obligations, such as record keeping, tax and accounting requirements, and responding to lawful requests from authorities.
Consent. In limited cases, we may rely on your consent, for example for certain types of optional marketing communications. Where we rely on consent, you have the right to withdraw it at any time.
How We Use Your Personal Data
We use personal data for the following purposes:
To provide quotations, confirm availability and manage your booking.
To deliver our man and van services, including planning routes, organising staff and vehicles, and ensuring safe and efficient collection and delivery.
To communicate with you before, during and after your move, including sending booking confirmations, service updates and responses to your enquiries.
To process payments, issue invoices and receipts and manage refunds where applicable.
To manage our relationship with you, which may include collecting feedback, handling complaints and providing customer care.
To operate, maintain and improve our website, services and internal business processes.
To comply with legal and regulatory obligations and to establish, exercise or defend legal claims.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors on our behalf. These include:
Payment processing providers that handle card and electronic payments securely.
IT and system service providers that host our systems, provide technical support or enable our business operations.
Professional advisers such as accountants or legal advisers, where necessary to obtain specialist advice or comply with legal obligations.
Authorities, regulators or law enforcement agencies, but only where required by law or where necessary to protect our rights or the rights of others.
All processors are required to process your personal data only in accordance with our instructions, to keep it secure and to comply with applicable data protection laws.
International Data Transfers
Where any of our service providers are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place before any transfer of personal data takes place. These may include the use of standard contractual clauses or other approved mechanisms to ensure your data is protected to a level essentially equivalent to UK and EU standards.
Data Retention
We keep personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, including for the purposes of satisfying legal, accounting or reporting requirements.
In general, we retain customer and booking records for a period that allows us to respond to queries, manage any disputes, and comply with tax and accounting rules. When personal data is no longer required, we will delete or anonymise it securely.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction or damage. These measures include limiting access to personal data to personnel and service providers who need it to perform their role, using secure systems and applying safeguards that are regularly reviewed and updated.
Your Data Protection Rights
As a customer or prospective customer of Man and a Van Holland Park in the Holland Park area, you have a number of rights in relation to your personal data under data protection law. These rights include:
The right of access. You can request information about whether we hold personal data about you and obtain a copy of that data.
The right to rectification. You can ask us to correct inaccurate or incomplete personal data we hold about you.
The right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purpose for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
The right to restrict processing. You can ask us to restrict the processing of your personal data in specific situations, such as while we are checking its accuracy or reviewing an objection you have raised.
The right to object. You can object to our processing of your personal data where we rely on legitimate interests. We will stop processing your data unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or where processing is required for legal claims.
The right to data portability. Where processing is based on your consent or on a contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used and machine-readable format, or transfer it to another controller where technically feasible.
The right to withdraw consent. Where we rely on your consent to process your personal data, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your rights have been infringed.
Children
Our services are intended for adults. We do not knowingly collect personal data relating to children. If we become aware that personal data relating to a child has been collected inadvertently, we will delete it as soon as reasonably practicable.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any updates will be effective when published. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
