These Terms and Conditions set out the basis on which Man And A Van Holland Park provides moving, lifting, loading, and related transport services within the UK. By placing a booking, the customer agrees to be bound by the terms below. These conditions are intended to create a clear and fair framework for both the customer and the service provider, covering the booking process, payments, cancellations, liability, waste rules, and the governing law that applies to all services supplied under the Holland Park man and van arrangement.

The terms apply whether the service is used for a single item move, a flat clearance, a furniture collection, or a larger domestic or commercial move. They should be read carefully before confirming any work. Where a service is booked on behalf of another person, the individual making the booking confirms that they have authority to agree to these terms on behalf of all persons benefiting from the service. Unless expressly agreed in writing, any variation to these terms will only be valid if accepted by the service provider in advance.

In these terms, references to “we”, “us”, and “our” mean the business providing the man with a van in Holland Park service, and references to “you” and “your” mean the customer, sender, recipient, or any person acting with authority on the customer’s behalf. The service may include loading, unloading, transport, basic handling assistance, and reasonable support with the movement of items, but does not include specialist installation, dismantling beyond what has been agreed, electrical work, gas work, or other regulated activities unless expressly confirmed beforehand.

Booking Process

All bookings are subject to availability. A request may be made by phone, email, messaging, or any other accepted booking method. A booking is not confirmed until we have issued acceptance and, where required, received any deposit or prepayment. Customers should provide accurate information at the time of booking, including the type and number of items, collection and delivery locations, access conditions, parking restrictions, floor levels, and any matters that may affect the time, equipment, or vehicle required. If the information provided is incomplete or inaccurate, we may revise the quotation or refuse to proceed with the service.

We may quote based on an estimated time, load size, or fixed service arrangement. Quotes are generally based on the details supplied before the work begins and may change if the scope of work changes. This includes, for example, additional items, difficult access, waiting time, stair carries, congestion, parking delays, or the need for extra labour. The customer accepts that any significant variation to the original description may result in a revised price. The man and van service in Holland Park is therefore dependent on the accuracy of the information supplied and the conditions encountered on the day.

Service Standards and Customer Duties

Customers must ensure that items are properly packed, clearly labelled where necessary, and ready for collection at the agreed time unless we have agreed to pack or dismantle items as part of the service. Fragile, valuable, or unusually heavy items should be disclosed in advance. Customers must also ensure that there is suitable access to the property and that any required permissions for parking, loading bays, or access arrangements are in place. If access is restricted, delayed, or unsafe, we may suspend or cancel the service and charge reasonable costs incurred.

Where a customer or their representative is not present at the agreed time, or where the goods are not ready for collection, we may treat the booking as delayed or failed, depending on the circumstances. Any waiting time, return visits, or additional journeys may be charged. We will take reasonable care in handling goods, but the customer is responsible for ensuring that any item requiring special protection is suitably prepared for transit. If a customer requests that items be moved despite being aware of a risk, that request will be at the customer’s own responsibility unless the loss is caused by our negligence.

Payments

Payment terms will be confirmed at the time of booking or before the service begins. Unless otherwise agreed, payment is due on completion of the job, and in some cases in advance or as a deposit to secure the date and time. We may accept payment by bank transfer, card, or another approved method. If a quotation is provided on an hourly basis, billing may be rounded to the nearest agreed interval. If the service overruns because of circumstances outside our control, additional time will be charged at the applicable rate.

All prices are stated in pounds sterling unless otherwise agreed. Any applicable charges, including waiting time, tolls, congestion-related costs, parking fees, or disposal charges, will be explained where reasonably possible. The customer is responsible for ensuring that payment can be made in full when due. If payment is not received on time, we may suspend future bookings, retain goods to the extent permitted by law where applicable, or take steps to recover the amount owed. Interest and recovery costs may be added in accordance with the law.

If a quotation was made on the basis that the job could be completed within a certain time or with a specific vehicle size, but the actual work requires more resources, we may increase the charge in a fair and reasonable manner. Any such increase will reflect the additional labour, time, fuel, or equipment required. A Holland Park man with a van booking is not a guaranteed fixed-cost service unless this is expressly stated in writing. Customers should therefore check all assumptions before confirming the job.

Cancellations and Changes

We understand that plans can change, and cancellations or amendments may be requested before the job starts. Where a customer wishes to cancel or reschedule, they should do so as early as possible. If sufficient notice is given, we may offer a new date or refund any amount paid in advance, subject to any non-refundable costs already incurred. If a booking is cancelled at short notice, a cancellation fee may apply to cover the loss of time, reserved labour, and administration.

If we arrive at the collection or delivery point and cannot complete the work because the customer is unavailable, the property is inaccessible, the vehicle cannot park safely, or the job details have materially changed, we may treat this as a late cancellation or failed booking. In that case, a minimum charge or call-out fee may be applied. We may also cancel or refuse a booking if the work would be unsafe, unlawful, or outside the agreed scope. Where we cancel for reasons within our control, we will offer a reasonable alternative date or refund sums already paid for the unperformed part of the service.

Any request to change the booking time, addresses, or service requirements should be communicated as soon as possible. We will use reasonable efforts to accommodate changes, but availability cannot be guaranteed. The customer accepts that changes may affect pricing and timing. In the case of a Man And A Van Holland Park service, late changes can have a direct impact on vehicle allocation and labour planning, so advance notice is essential.

Liability and Insurance

We will exercise reasonable care and skill when providing the service. However, except where prohibited by law, our liability is limited to direct loss or damage caused by our negligence or breach of contract. We will not be responsible for indirect or consequential losses, including loss of profit, loss of opportunity, loss of business, or emotional distress. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

Customers should ensure that goods are adequately insured for transit. Unless expressly stated otherwise, our standard service does not include comprehensive goods-in-transit insurance for all categories of items. If insurance cover is available or required for a specific booking, the customer should ask about it before the job begins. We are not liable for damage caused by pre-existing faults, inadequate packing, hidden defects, or items that are inherently fragile or unstable unless the damage is directly caused by our negligence. Valuable items such as antiques, artwork, jewellery, cash, documents, and irreplaceable possessions should be declared in advance and may be subject to special conditions.

Where we are asked to move appliances, furniture, or other heavy objects, the customer should ensure the item is safe to handle and disconnected where necessary. We may refuse to move items that appear unsafe, contaminated, leaking, broken, or otherwise hazardous. The customer is responsible for any loss or damage arising from inaccurate descriptions, concealed hazards, or failure to disclose relevant information. A man and van in Holland Park booking does not transfer all risk to us; both parties must act reasonably and cooperate to reduce the chance of loss.

Waste Regulations and Prohibited Items

Where the service includes disposal, clearance, or removal of unwanted items, the customer must comply with all applicable waste laws and regulations in the UK. We may only transport, dispose of, or transfer waste in accordance with legal requirements, and we reserve the right to refuse items that we consider unsafe, illegal, or unsuitable for carriage. The customer must be honest about whether items are general waste, reusable goods, recyclable materials, or controlled waste requiring special handling. We may ask for written confirmation of the nature and origin of the waste.

The customer is responsible for ensuring that no prohibited or hazardous materials are included unless expressly agreed and lawfully permitted. Prohibited items may include, without limitation, chemicals, oils, asbestos, clinical waste, gas cylinders, fireworks, pressurised containers, paint in bulk, and any item classified as dangerous goods. If such items are discovered after collection has started, we may stop the service, return the items, or hand them to the appropriate authority where required by law. Any costs resulting from incorrect disclosure will be charged to the customer.

For any waste removal, the customer confirms that they have the right to dispose of the items and that the waste is not stolen, fly-tipped, or subject to another person’s ownership rights. If requested, the customer may need to provide proof of address, proof of identity, or evidence relating to the source of the waste to support lawful disposal. Our Holland Park van and man service will not knowingly participate in unlawful disposal, and we may refuse any booking that could expose us or the customer to regulatory risk.

Property Damage, Delays, and Force Majeure

We will take reasonable precautions when moving goods through homes, offices, stairways, and communal areas. Nevertheless, the customer should protect floors, walls, doorframes, and surfaces where necessary, especially if the premises contain narrow access, fragile finishes, or valuable fixtures. We are not liable for minor cosmetic marks, scuffs, or wear arising from normal handling where reasonable care has been taken. Any claim for damage must be reported as soon as reasonably possible and supported by evidence. The customer should avoid disposing of packaging or concealing the issue before it can be assessed.

We are not liable for failure or delay caused by events beyond our reasonable control. These may include traffic disruption, severe weather, road closures, vehicle breakdown, industrial action, accidents, public authority action, or other unforeseen events. In such circumstances, we may rearrange the service, delay arrival, or cancel the booking if necessary. Where possible, we will communicate the issue and suggest a suitable alternative. If the delay is substantial and caused by a force majeure event, neither party will be treated as being in breach solely for that reason.

If the customer requests additional services on the day, such as extra stops, dismantling, reassembly, carrying items over long distances, or handling more goods than originally agreed, we may accept or decline those requests at our discretion. Additional work will be charged separately if completed. A man and a van Holland Park arrangement is designed to be practical and flexible, but flexibility does not require us to undertake unsafe or unplanned tasks without proper agreement.

Termination and General Provisions

We may refuse, suspend, or terminate the service at any time if the customer behaves abusively, unlawfully, or dangerously, or if the working conditions become unsafe. We may also end the service if the customer fails to pay, refuses reasonable instructions necessary for safe completion, or requires us to perform work outside the agreed terms. In such cases, the customer will remain responsible for any work already completed and any costs reasonably incurred up to the point of termination.

If any part of these Terms and Conditions is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in exercising any right or remedy will operate as a waiver of that right. These terms constitute the entire agreement between the parties in relation to the booking unless a separate written contract states otherwise. The customer should keep a copy of the booking confirmation and these terms for their records.

Governing Law

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where a mandatory legal rule provides otherwise. By proceeding with a booking for a Man And A Van Holland Park service, the customer confirms their acceptance of these terms and acknowledges that they are entering into a legally binding agreement subject to UK law.